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  #1  
Old 05-14-2011, 10:11 PM
buggman buggman is offline
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Thumbs down FedUP with FedEx

What a bunch of morons!!

I buy something off evilBay, pay the guy with PayPal (which has all my correct shipping info clearly listed). He takes the package to send it off, FedEx screws up 2 of the numbers, no big deal any moron could figure it out.
This was sent 2 day delivery, it's been 4 days since he sent it. FedEx calls him & says they can't find my house on day 3, I give him precise directions including landmarks, house numbers, turn by turn.... etc. On day 4, FedEx claims it was raining in Tennessee and that's why my package was delayed, while it was a sunny warm day here when they first said they couldn't find my house.
On day 5 I get a call from someone who says they have a package with my name & address on it that FedEx left on his front porch earlier. The guy never signed for it as the package required, he just found it on his way out to work.

I had to pay someone to drive all the way across town to retrieve the package FedEx clearly just dropped off anywhere the felt like. When I look at the package, the guy who sent it had the correct info on the package, but FedEx hand wrote a new label OVER that label with someone else's information. I have no idea where they got this info, or why they thought that would solve the problem.

I email the guy & let him know how badly fedup screwed up & he was apologetic.

All this time, I've been emailing fedup, who each time I reply to their message claim they can't read it. Go figure, they can't read English.

So I go back online & send them the same messages word for word & each time they call me Ms. even though I've told them repeatedly that I do not have a vagina nor supple breasts.

They've told me so many lies that I'm keeping this up just to see what they tell me next.

First, they couldn't find my house, then it was raining in Tennessee that delayed the shipment, then the address was incorrect....

I've demanded a full refund of the shipping simply due to their complete incompetence & lack of interest in resolving the issue.

Even the "high level customer relations" people I've called have no clue what's going on. One time they said "you got your package didn't you?"

I've had dozens of problems with fedup in the past, but this is simply an unacceptable business practice.

I'm out the shipping I paid them to lose the package & take it to someone else plus they couldn't even deliver it to the wrong person on time. I'm out the money I paid for someone to retrieve the package (I couldn't leave at the time) and I've spent at least an hour on the phone with these (insert derogatory terminology here) as well as battling their inability to read or understand English emails.

And to top it all off, they claim they won't refund my shipping NOR the money I paid someone to pick it up because it "wasn't their fault".

Sorry, I didn't mean to get into the FedEx jumbo jet, sort through about 4 million packages to find mine, change the label, fly the jet across the country, get into the sorting hub, take the package, jump into a delivery truck & drive the rest of the way across country & stick a label on it with a random name & address on it, throw it on some guy's front porch & run. I know I have a lot of free time on my hands sometimes, but this is crazy!!!

Just a warning to anyone sending any packages, use ANYTHING other than these jerks.
If anyone here works for this organization, I don't mean to infer that YOU are an incompetent turd, but the people I've dealt with are dumber than a mentally challenged monkey.

(end rant)
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  #2  
Old 05-14-2011, 10:17 PM
Rango88 Rango88 is offline
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Default Re: FedUP with FedEx

It seems no one can do a simple job anymore. Geez how hard is it to ship and deliver a package. God people can be so ignorant sometimes
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  #3  
Old 05-15-2011, 01:28 AM
knightmare1015 knightmare1015 is offline
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Join Date: Feb 2010
Posts: 2,010
Default Re: FedUP with FedEx

Quote:
Originally Posted by buggman View Post
What a bunch of morons!!

I buy something off evilBay, pay the guy with PayPal (which has all my correct shipping info clearly listed). He takes the package to send it off, FedEx screws up 2 of the numbers, no big deal any moron could figure it out.
This was sent 2 day delivery, it's been 4 days since he sent it. FedEx calls him & says they can't find my house on day 3, I give him precise directions including landmarks, house numbers, turn by turn.... etc. On day 4, FedEx claims it was raining in Tennessee and that's why my package was delayed, while it was a sunny warm day here when they first said they couldn't find my house.
On day 5 I get a call from someone who says they have a package with my name & address on it that FedEx left on his front porch earlier. The guy never signed for it as the package required, he just found it on his way out to work.

I had to pay someone to drive all the way across town to retrieve the package FedEx clearly just dropped off anywhere the felt like. When I look at the package, the guy who sent it had the correct info on the package, but FedEx hand wrote a new label OVER that label with someone else's information. I have no idea where they got this info, or why they thought that would solve the problem.

I email the guy & let him know how badly fedup screwed up & he was apologetic.

All this time, I've been emailing fedup, who each time I reply to their message claim they can't read it. Go figure, they can't read English.

So I go back online & send them the same messages word for word & each time they call me Ms. even though I've told them repeatedly that I do not have a vagina nor supple breasts.

They've told me so many lies that I'm keeping this up just to see what they tell me next.

First, they couldn't find my house, then it was raining in Tennessee that delayed the shipment, then the address was incorrect....

I've demanded a full refund of the shipping simply due to their complete incompetence & lack of interest in resolving the issue.

Even the "high level customer relations" people I've called have no clue what's going on. One time they said "you got your package didn't you?"

I've had dozens of problems with fedup in the past, but this is simply an unacceptable business practice.

I'm out the shipping I paid them to lose the package & take it to someone else plus they couldn't even deliver it to the wrong person on time. I'm out the money I paid for someone to retrieve the package (I couldn't leave at the time) and I've spent at least an hour on the phone with these (insert derogatory terminology here) as well as battling their inability to read or understand English emails.

And to top it all off, they claim they won't refund my shipping NOR the money I paid someone to pick it up because it "wasn't their fault".

Sorry, I didn't mean to get into the FedEx jumbo jet, sort through about 4 million packages to find mine, change the label, fly the jet across the country, get into the sorting hub, take the package, jump into a delivery truck & drive the rest of the way across country & stick a label on it with a random name & address on it, throw it on some guy's front porch & run. I know I have a lot of free time on my hands sometimes, but this is crazy!!!

Just a warning to anyone sending any packages, use ANYTHING other than these jerks.
If anyone here works for this organization, I don't mean to infer that YOU are an incompetent turd, but the people I've dealt with are dumber than a mentally challenged monkey.

(end rant)
That sounds like normal for the Home Delivery division. My division was Custom Critical, and we always told those guys they'd fuck up a cup of coffee. And Fedex still wonders why I left their sorry asses. This is one of many reasons I quit driving for fedex. I drove over the road for these pricks. Do you know these bastards tried to get me to drive through hurricane Ivan. My fleet owner said park it and make out an incedent report and wait for his call. He called and said he'd be there in about 10 minutes. When he showed up, he took some photos of the qual com messages. I heard from him again in 2 weeks. They did nothing about the dispatcher, and I gave my notice and left in 2005 after he found a replacement. I never heard a thing about, or out of that dispatcher since. It sounds like from your rant that they transfered that dumb broad to home delivery divison and you found her. This is one of the many reasons why I left the trucking industry. Incompetant people in high profile jobs. People whom can't plan their way out of a paper bag even if you showed them the opening, are assigned as dispatchers and route planners. The economy getting bad just made things worse. Some of the people whom doesn't know the difference between a piston head and their sister's titty being assigned as "diesel technicians". The hurricane Ivan incedent was the icing on the cake. That's when I realized that after 9 years in the trucking industry that they don't give 2 shits about the people and customers whom pay their salaries. I don't blame you a bit for being pissed off, I would be to.
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Last edited by knightmare1015; 05-15-2011 at 01:36 AM.
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  #4  
Old 05-15-2011, 07:19 AM
klinger86 klinger86 is offline
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Join Date: Jan 2011
Posts: 2,970
Default Re: FedUP with FedEx

i would try to take it all the was to the pres of the company if i were you buggman that's just simply unacceptable.... i mean i know chit happens and packages get delayed a few times... but 3 days and then delivered to the wrong house.... i mean chit what are they gonna screw up next putting gas in a deisel engine or visa versa....
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  #5  
Old 05-15-2011, 07:30 AM
pooleo pooleo is offline
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Default Re: FedUP with FedEx

so was the "wrong" address lable that of the guys who had your package...??? Or was the the label different from the guy who had it!?
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  #6  
Old 05-15-2011, 08:23 AM
Clinton Clinton is offline
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Default Re: FedUP with FedEx

Holy crap man. I never heard of such things from Fedex. I guess ignoarance and stupitdy is a job requirement there!
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  #7  
Old 05-15-2011, 11:35 AM
buggman buggman is offline
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Default Re: FedUP with FedEx

Quote:
Originally Posted by pooleo View Post
so was the "wrong" address lable that of the guys who had your package...??? Or was the the label different from the guy who had it!?

I guess Fedup got tired of looking for my house (if they ever did... we were outside most of the week that they claim to have not been able to find our house & we never saw any FedUp truck anywhere around here) and stuck on a green/white FedUp label on it, hand wrote an address on it, stuck it over the original label the guy printed & thought they'd be done with me.

I was planning on sending them pics of their incompetence, but they can't read my emails & won't open attachments.... maybe I can send them an online message with links to pics online for them to look at.
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