Work Truck Hardware--worktruck-outfitters.com.
I just bought a shackle for my Ranger from Work Truck Hardware--worktruck-outfitters.com.
My order hadn't arrived, so I called the owner. He immediately found an answer, and a tracking number, and apologized profusely. I found an email shortly after that apologizing again, and offering a discount on future orders!
A couple days doesn't make a huge difference to me. What does make a difference is taking responsibility for what happens, and trying to make it right.
Give this site a look, and you should be in good hands if there are any issues.