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Old 03-03-2015, 06:29 PM
DCL666 DCL666 is offline
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Default DJM Suspension

hey guys,
i want to know if anyone had ever tried to contact DJM suspension via their website? i tried many times to contact them and when they finally replied about 2-3 weeks after i first tried, their answer was not very professional, i felt like i was disturbing them and it was a stupid question i was asking.

i want to know your feedback, the history of your contacts with them?

anyone had bad experience or it was great?

i want to buy a full drop kit for my truck but the way they answered me are getting me to go see somewhere else
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Old 03-03-2015, 06:30 PM
ranger_ferd ranger_ferd is offline
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What question did you ask them?
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Old 03-03-2015, 07:00 PM
DCL666 DCL666 is offline
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Default Re: DJM Suspension

i asked about the shipping charges, later i found out that you can estimate them by clicking on the website checkout and not on the button checkout with paypal. But as i wanted to pay with paypal, when i was checking out, the total was only for the items in my cart and there was nowhere i could see the shipping fees. i asked them about it and the only answer i got was: "Please use our website. put it in the cart"

i'm not completely stupid, i know how a shopping cart works, i tried it again thinking i missed something, but as i was redirected to paypal, once again, no shipping fees! so i asked them since the website was not adding any fees if the shipping was free, and i got this very professional answer: PUT IT IN THE CART AND GO THRU THE PROCESS BUT DO NOT PAY

Was it that hard for them to tell me NOT to go through paypal?!
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Last edited by DCL666; 03-03-2015 at 07:05 PM.
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Old 03-03-2015, 10:14 PM
casey.mikl casey.mikl is offline
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Quote:
Originally Posted by DCL666 View Post
i asked about the shipping charges, later i found out that you can estimate them by clicking on the website checkout and not on the button checkout with paypal. But as i wanted to pay with paypal, when i was checking out, the total was only for the items in my cart and there was nowhere i could see the shipping fees. i asked them about it and the only answer i got was: "Please use our website. put it in the cart" i'm not completely stupid, i know how a shopping cart works, i tried it again thinking i missed something, but as i was redirected to paypal, once again, no shipping fees! so i asked them since the website was not adding any fees if the shipping was free, and i got this very professional answer: PUT IT IN THE CART AND GO THRU THE PROCESS BUT DO NOT PAY Was it that hard for them to tell me NOT to go through paypal?!

Yeah if I got a answer like that I would email them back and tell them they lost a sale and need to learn how to be professional. Read good things on their products. But dealing with someone like that would be enough for me not to even mess with the company.
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  #5  
Old 03-05-2015, 06:27 PM
DCL666 DCL666 is offline
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Default Re: DJM Suspension

i sent a very polite email telling them: Thank you for your very professional answer, maybe i'll go check it on your website...or not

i'm looking for another suspension company but it seems that they are almost the only one that make a good suspension for my truck.
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