This is Phebe from Ford's Customer Relationship Center (CRC) and I had the opportunity to read your email in reference to your feedback about Diesel vehicles.

Jack, I truly regret the circumstances that have prompted you to write us. I appreciate your thoughts about having a vehicle that comes with better gas mileage and is fuel efficient. From time to time, vehicle models and options are added, deleted or modified. Decisions to make these changes take into account factors such as market trends, customer demands, engineering advances, and dealership input.

Moreover, feedback from customers like you enable us to know what our customer needs are. We hope to use this information to improve our products and to enhance the loyalty of our customers. Rest assured that our Engineering and Design personnel are constantly working on ideas in improving our vehicles to address the customer’s changing needs. Updated information on our future products are available through our website and media releases.

If you are interested to view Ford Motor Company's latest products, you may visit the website at:

www.ford.com

On behalf of Ford Motor Company as a whole, I hope that your future experiences with Ford will be more positive.

Sincerely,
Phebe
Customer Relationship Center
Ford Motor Company

Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952.

For online support visit us at: www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information.

Ford Confidentiality:

this is an email I sent to ford and this is their answer to my qustion. As you see they danced around the issue they really don't care about what people say they do just as they want.